Before visiting and browsing our website, we kindly ask you to read carefully the following terms and conditions, which specifically govern the use of www.realtym.gr. Please make sure you agree with the following terms and conditions, as your further use and browsing of our website implies your explicit and unreserved acceptance and consent to them.

Controlled Access

Access to the systems of www.realtym.gr (servers) is controlled by a firewall, which allows users to make use of specific services while, at the same time, prohibiting access to systems and databases containing confidential company data and information.

Confidentiality of Transactions

Confidentiality is considered self-evident. All information transmitted by the user to www.realtym.gr is confidential, and www.realtym.gr has taken all necessary measures so that it is used only to the extent deemed necessary in the context of the services provided. Some of the measures taken are the following:

1. Only authorized employees have access to your information and only when this is necessary, e.g. for the processing of your requests.
2. www.realtym.gr does not disclose customer data, unless it has your written authorization or such disclosure is required by a court decision or decision of another public authority.
3. You may request any data kept about you, as well as their correction, if you can substantiate the existence of an error.

Personal Data Protection Policy

1. Categories of Data Subjects & Data We Process

We process personal data relating indicatively to:

1. Website visitors
   • Contact details you provide (name, email, telephone, message).
   • Technical browsing data (e.g. cookies, IP, browser – in accordance with the applicable cookies policy).
2. Property owners / sellers / lessors
   • Identity: full name, father’s name, Tax Identification Number (TIN), Tax Office, home address.
   • Contact details: telephone, email.
   • Property details: address, description, title deeds, planning/building data, financial terms (asking price/rent, commissions, etc.).
3. Prospective buyers / tenants
   • Identity: full name, TIN (where required), address.
   • Contact details: telephone, email.
   • Details relating to your searches/preferences (type of property, area, budget, etc.).
4. Partners / Counterparties (agents, legal professionals, technicians, etc.)
   • The data necessary for entering into and performing the cooperation (identity, contact details, invoicing details).

Data is collected mainly directly from you. In some cases, we may receive it from our partners or from publicly available sources (e.g. land registry, mortgage registries, public registers), always to the extent necessary for the purposes described below.

2. Purposes of Processing & Legal Bases

We process your data for the following purposes, on the basis of the following legal grounds:

1. Handling requests and communication
   • To respond to your requests, inform you about available properties or services, schedule appointments, etc.
   • Legal basis: performance of a contract and/or taking steps at your request prior to entering into a contract.
2. Provision of real estate brokerage services
   • Assessment and promotion of properties, finding a buyer/tenant, intermediation in contract conclusion, support during the signing of preliminary agreements/deeds, verification of entitlement to and payment of brokerage fees.
   • Legal basis: performance of a contract (mandate, agreements), compliance with legal obligations and the legitimate interests of the office (e.g. prevention of disputes, pursuit or defense of legal claims).
3. Compliance with accounting – tax obligations
   • Issuance of invoices, receipts, maintenance of tax records.
   • Legal basis: compliance with a legal obligation.
4. Sending updates / offers (newsletter, marketing)
   • Informing you about new properties or services, provided you have expressed relevant interest.
   • Legal basis: the legitimate interests of the office and/or your consent, where required. You may object or withdraw your consent at any time.
5. Website management and security
   • Monitoring traffic, optimizing functionality, ensuring system security.
   • Legal basis: legitimate interest (network security, service improvement).

3. Who Your Data Is Shared With

Your data may be disclosed, as applicable and only to the necessary extent, to:

• Authorized partners and employees of the office.
• Hosting / IT support service providers, solely for technical reasons.
• Professional associates (e.g. notaries, lawyers, engineers, accountants, credit institutions), in the context of notarial acts and/or financing.
• Public authorities, where required by law or following a lawful request/order.

We do not sell or lease your personal data to third parties.

If data is transferred to countries outside the EEA through the use of cloud services or IT providers, this will take place subject to the appropriate safeguards provided by law (e.g. EU Standard Contractual Clauses).

4. Data Retention Period

Your data is retained for as long as necessary to serve the above purposes and to comply with the applicable legal limitation and record-keeping periods. Indicatively:

• Prospective clients’ data: up to 5 years from the last substantive communication.
• Contracts, financial documents and related records: for as long as required by tax and civil law.

After the expiry of the above periods, your data is deleted or anonymized, unless its retention is required for the establishment, exercise or defense of legal claims.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have, subject to conditions, the following rights:

• Right of access to your data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”), where the legal conditions are met.
• Right to restriction of processing.
• Right to data portability, where applicable.
• Right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent, where consent is the legal basis, without affecting the lawfulness of processing carried out before the withdrawal.

To exercise your rights, you may contact us at: [email protected].

6. Right to Lodge a Complaint

If you believe that your rights regarding the protection of your personal data are being violated, you have the right to lodge a complaint with the competent supervisory authority:

Hellenic Data Protection Authority (HDPA)
Website: www.dpa.gr

7. Data Security

We take all appropriate organizational and technical measures to safeguard your data, so as to prevent unauthorized access, loss, alteration and/or unlawful processing.

8. Updates to this Policy

This policy may be amended whenever deemed necessary. The updated version will be posted on the website www.realtym.gr with an indication of the date of the latest update.

Terms

www.realtym.gr reserves the right to unilaterally modify or update these terms. www.realtym.gr undertakes the obligation to inform users of any modifications as well as any changes, through its website.

Intellectual Property Rights

All content of the website pages posted by www.realtym.gr and its network offices, including images, graphics, photographs, designs, texts, and the services and products provided, constitute the intellectual property of the company Realty Management and are protected by the relevant provisions of Greek law, European law and international conventions.

Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative works or misleading the public regarding the actual provider of the Content of the websites is prohibited. Any reproduction, republication, uploading, announcement, dissemination or transmission, or any other use of the Content in any way or by any means for commercial or other purposes is permitted only with the prior written permission of www.realtym.gr or any other lawful holder of the above intellectual property rights.

The names, images, logos and distinguishing marks that represent www.realtym.gr are exclusive trademarks and distinguishing features of Realty Management and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance on and display at www.realtym.gr should in no way be construed as a transfer or assignment of a license or right to use them.

User Obligations

Users of www.realtym.gr accept that they will not use it for sending, posting, emailing or transmitting in any other way any content that is illegal, harmful, threatening, abusive, annoying, defamatory, libelous, vulgar, obscene, libelous, constitutes a violation of another’s privacy, shows malice, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or managerial relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or hinder the operation of any software or computer hardware, intentionally or unintentionally violates the applicable Greek and EU legislation and its provisions, may harass third parties in any way, and any content used for the collection or storage of personal data of users.